A senior woman in a hijab sits at a sunlit kitchen table using a smartphone to order groceries. In the foreground, a mobile mockup displays the CRISP app’s high-contrast home screen, featuring large, accessible category buttons and a clear search bar

CRISP

Restoring agency and trust in the grocery delivery service

Open Build

This is a design Log: a living record of my process, where I share decisions, research artifacts, and mistakes in real time. Both the direction and the design could shift and evolve in response to community critique, and/or new insights.

00 / WHAT

STATUS: ACTIVE
LOGGED: APRIL 20, 2026

I am building CRISP to restore agency and trust in the grocery delivery service for experienced adults by leading with value and respect. My mission is to embody 'elegant accessibility': the belief that by designing for specific human needs, we create a more intuitive, frictionless experience for everyone.

01 / WHY

STATUS: ACTIVE
LOGGED: APRIL 20, 2026

Research reveals a landscape of friction for older adults: mandatory account creation acting like a gatekeeper, intrusive data collection, and the noise of unsolicited recommendations.

Artifact 1.1 / Aggregated Research Findings: Identifying top friction areas for senior adults

02 / VISION

STATUS: ACTIVE
LOGGED: APRIL 20, 2026

To maintain the project focus, I began by defining the pillars of the experience at a conceptual level. These core concepts will be the functional constraints for every design decision that follows.

Artifact 2.1 / Snippets from hand-written notes during planning phase

03 / VISION

During the planning process, I strived to define the CRISP experience in terms of how I want users to feel.