A senior woman in a hijab sits at a sunlit kitchen table using a smartphone to order groceries. In the foreground, a mobile mockup displays the CRISP app’s high-contrast home screen, featuring large, accessible category buttons and a clear search bar

CRISP

Restoring agency and trust in the grocery delivery service

Open Build

This is a design Log: a living record of my process, where I share decisions, research artifacts, and mistakes in real time. Both the direction and the design could shift and evolve in response to community critique, and/or new insights.

01 / WHAT

STATUS: ACTIVE

LOGGED: APRIL 18, 2026

I am building CRISP to restore agency and trust in the grocery delivery service for experienced adults by leading with value and respect. My mission is to embody 'elegant accessibility': the belief that by designing for specific human needs, we create a more intuitive, frictionless experience for everyone.

02 / WHY

STATUS: ACTIVE

LOGGED: APRIL 20, 2026

Research reveals a landscape of friction for older adults: mandatory account creation acting like a gatekeeper, intrusive data collection, and the noise of unsolicited recommendations.

A digital artifact labeled 'Artifact 2.1' showing aggregated research findings on usability barriers for older adults, including physical/sensory declines, cognitive overload, and anxiety over technological updates.

Artifact 2.1 / Aggregated research findings: usability, physical, and cognitive barriers

A digital artifact labeled 'Artifact 2.2' showing research findings focused on trust and values, highlighting concerns over digital fraud, data privacy, and the rejection of technologies that conflict with relational or ethical values.
A digital artifact labeled 'Artifact 2.2' showing research findings focused on trust and values, highlighting concerns over digital fraud, data privacy, and the rejection of technologies that conflict with relational or ethical values.

Artifact 2.2 / Aggregated research findings: trust and value alignment

TOOLING IMPACT

STATUS: ACTIVE

LOGGED: APRIL 22, 2026

Utilizing NotebookLM for research—prompting it to prioritize highly credible, systematic literature reviews while filtering out purely self-reported data—allowed for a rapid synthesis of reliable findings. This didn't just save time; it forced a higher degree of rigor in this foundational phase.

“Please review the sources quoted so far (excluding the 7 deep research reports) and let me know which one(s) are derived from systematic literature review or meta-analysis.”

Artifact 2.3 / Research audit prompt

03 / VISION

STATUS: ACTIVE

LOGGED: APRIL 22, 2026

To maintain the project focus, I began by defining the pillars of the experience at a conceptual level. These core concepts will be the functional constraints for every design decision that follows.

Artifact 3.1 / Efficiency and respect

Handwritten design notes clarifying that CRISP is a holistic service and experience involving users and store staff, rather than a standalone 'AI-powered' app. It emphasizes a mental model where AI remains 'INVISIBLE' to the user.

Artifact 3.2 / Invisible service

Handwritten planning notes describing the desired emotional relationship between the user and the system: an experience that feels intuitive, knowing 'when to speak and when to give space' without being demanding or judging.
Handwritten planning notes describing the desired emotional relationship between the user and the system: an experience that feels intuitive, knowing 'when to speak and when to give space' without being demanding or judging.

Artifact 3.3 / Emotional tone

snippet of handwritten notes labeled 'Artifact 2.1' referencing the 'curb-cut effect,' articulating the vision that by designing CRISP for the specific needs of seniors, the resulting experience will be useful for everyone.
snippet of handwritten notes labeled 'Artifact 2.1' referencing the 'curb-cut effect,' articulating the vision that by designing CRISP for the specific needs of seniors, the resulting experience will be useful for everyone.

Artifact 3.4 / Universal design

04 / NEXT: DEFINITION

STATUS: QUEUED

FOCUS: EXPERIENCE LOGIC

EXPECTED: MAY 2026

The next phase moves from conceptual pillars into the rigorous definition of the system. I will be stress-testing key user flows to establish the "ground truth" for how the service handles both regular and complex states.

This upcoming log focuses on the technical and emotional boundaries of the experience—specifically defining what failure, agency, and freedom look like when designing for experienced adults.

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